Return Policy: Items may be returned within 15 days of receipt, in the original, unused condition. You must first email firstname.lastname@example.org to obtain a return authorization number. Please include a copy of your invoice or packing slip with your return. We will process your return promptly, although it may take one to two billing cycles for a refund to appear on your credit card statement. Your refund will be processed to the same credit card used to make your purchase. Sorry, shipping fees are not refundable. In addition, no refunds or exchanges are provided for special or custom orders on items not sold on our website.
Please send your return or exchange to the following address:
Tina Barry Designs
476 N Hayden Island Drive
Portland, OR 97217
Please be sure to send your jewelry in a BOX for safe keeping during transit. Please also INSURE your package, as we cannot accept responsibility until your items are returned to our studio
We hope you’ll never need a repair. However, in the unlikely event you do, we are happy to repair your item free of charge for up to six months after purchase. Items needing repaired after six months or repairs returned with missing components will be charged a small fee. Please note, some items may not be available for repair as our merchandise changes, in which case we will make every attempt to find something similar. We will notify you if this is the case.
Need a different size?
If an item needs resized, indicate this in the additional information box when adding the item to the shopping cart. Necklace and bracelet length changes can usually be accommodated, provided materials are available. Please know that not all designs can be modified. Additional charges may apply for changes
Replacing One Earring:
If possible we will replace a single earring, for half the original price of the pair. Please email us at email@example.com and we will follow-up with you. In some cases you may need to send us your one earring so that we can match the color. Please note, as our merchandise changes, we may not be able to find a component that matches your earring.